1. WHAT PERSONAL DATA WE COLLECT
When you place an order, we collect and sometimes store basic information such as your name, email and delivery address(es), a contact telephone number and your user name and password.
We may also receive and store certain information automatically from your computer, such as your IP address, browser type and other computer and connection information, the time that you logged on and off our website and what items you searched for or viewed.
We also use a cookie to identify you the next time you visit, which assists us greatly in providing you with a superior service. If you would prefer, however, you can refuse to accept this type of cookie or delete them following your visit to our website; please see the ‘help’ section of your browser.
2. HOW DO WE USE YOUR INFORMATION?
2.1 We use the personal data you provide to process your order, including passing on your telephone number to the courier, and to contact you if there are any problems.
2.2 You may also choose to receive certain emails, promotions or other information from us but can opt in or out of this at any time.
2.3 We may use your information for market research or customer profiling and to display certain content on the website, such as your favourite items or new products that we think may be of interest to you.
3. SECURITY OF YOUR INFORMATION
3.1 We use secure server software to encrypt all of the data you send to us to minimise the risk that the information you send is intercepted before it reaches us and have strict security measures to protect the information that we store from any unauthorised access.
3.2 All your payment card details are also encrypted using xxxxxxxxxx We do not store your payment card details.
4. TO WHOM DO WE DISCLOSE YOUR INFORMATION?
4.1 Payment card details are sent straight to our banking partners and are not received by us.
4.2 Your information may be shared with trusted third parties whom we believe may be of interest to you; you must advise us if you would prefer that your information is not used in this way by checking the relevant box during the order process.
4.3 We may disclose your personal data when reasonably necessary in order to comply with any applicable laws, regulations or codes of conduct or when required to do so by any competent authority or to protect our rights of those of our customers.
5.1 Your use of our website signifies your consent to our collecting and handling of your personal data for the purposes set out in this statement.
5.2 It is important that you protect your data and to minimise the risk of any unauthorised access to your account with us: please be sure to log off when you finish using a shared computer.
5.3 You may contact us at any time if you are unsure about any of the information we have.
A cookie is a small file which asks permission to be placed onto your computer’s hard drive. Once you agree, the file is added and the cookie helps examine web traffic or lets you know when you visit a particular site.
Essentially, cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does NOT give us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Although most web browsers automatically accept cookies, you can usually modify your browser setting to decline cookies to your preference. However, this may prevent you from taking full advantage of our website.
Cookies on this website are used for:
- Analytical/performance purposes – this allows us to recognise and calculate the number of visitors and to see how visitors navigate around the website when they are using it. Therefore helping us improve the way our website functionality for example, by ensuring that users can find what they are looking for easily.
- Functionality purposes – to help us recognise you when you return to our website. This allows us to personalise our content for you and remember your preferences and settings (e.g. your choice of language or region).
- Sharing purposes – this allows you to share pages with social networks such as Facebook and Twitter.