Delivery Policy

LOCAL DELIVERY:

We offer FREE same-day delivery in Milton Keynes on all orders over £49.99. There is a £4.99 delivery charge on orders under £49.99.

Orders placed before 3pm are eligible for same-day local delivery.

We prepare, package and personally deliver our local orders using our refrigerated vans.

Our local delivery areas include MK1–MK17, MK19, MK43 and MK46.

NATIONWIDE DELIVERY:

Our nationwide deliveries are made by DPD.

Orders placed before 2pm Monday to Thursday are prepared and dispatched for next-day delivery.

Our normal delivery schedule is:

• Monday before 2pm → Tuesday delivery
• Tuesday before 2pm → Wednesday delivery
• Wednesday before 2pm → Thursday delivery
• Thursday before 2pm → Friday delivery

Orders placed after 2pm on Thursday through to Sunday will be prepared and dispatched on Sunday for delivery on Monday.

Delivery schedules may change during Bank Holidays.

Saturday delivery is also available at an additional charge. If you specifically require Saturday delivery, please select the Saturday Delivery option at checkout.

DELIVERY CHARGES:

Milton Keynes Delivery

• FREE local delivery on orders over £49.99
• £4.99 local delivery on orders under £49.99

Nationwide DPD Delivery

• £7.99 for consignments up to 15kg
• An additional £0.30 per kg applies to weight above 15kg
• Saturday delivery is available at an additional charge shown at checkout

USEFUL INFORMATION:

Fresh meat and fish are packed in food-safe trays and securely sealed for transportation. Products are then transported using suitable temperature-controlled packaging with ice sheets to help maintain the required temperature during transit.

When you receive your delivery, please unpack it promptly and place all chilled products in your refrigerator and frozen products in your freezer as appropriate.

When certain sealed fresh meat products are first opened, you may notice a temporary odour. This can occur with tightly sealed meat and should normally dissipate after the product has been exposed to fresh air for a short period.

We will deliver your order only to the delivery address provided during checkout. Please ensure that your address, postcode, telephone number and email address are correct before completing your order.

RECEIVING YOUR DPD DELIVERY:

It is the customer's responsibility to make suitable arrangements to receive their order on the first delivery attempt, particularly where the order contains fresh, chilled or frozen products.

DPD will normally provide an estimated one-hour delivery window by text message and/or email. Customers should monitor their DPD tracking information and make suitable arrangements to receive their order.

If DPD attempts delivery to the address supplied by the customer but cannot complete the delivery because nobody is available, Everfresh Butchers cannot accept responsibility for deterioration of perishable goods caused by the missed delivery.

Our products are packed with ice sheets and temperature-controlled packaging to help maintain their condition during transportation. However, perishable products should always be received and refrigerated or frozen as soon as possible.

Where a delivery fails because the customer was unavailable, any subsequent delivery attempt is subject to DPD's procedures. If the parcel can no longer be safely delivered due to the perishable nature of its contents, it may need to be disposed of.

Refunds cannot normally be provided for perishable goods where DPD correctly attempted delivery to the address supplied but the customer was unavailable to receive the order.

This does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or otherwise not as described.

CANCELLATION POLICY:

Our fresh meat, poultry and fish products may be cut, prepared and packed specifically to your requirements shortly after your order is placed.

If you wish to change or cancel an order, please contact us as soon as possible.

Once preparation of personalised or perishable products has started, or your order has been dispatched, we may be unable to cancel or amend the order.

This does not affect any cancellation or other rights you may have under applicable UK consumer law.

DAMAGED, MISSING OR INCORRECT ITEMS:

Please check your order as soon as possible after delivery.

If an item is damaged, missing, incorrect or appears unsuitable when delivered, please contact us as soon as possible.

Where appropriate, we may ask you to provide:

• Your order number
• Details of the affected product
• Photographs of the product
• Photographs of the packaging or parcel

Please do not consume any product if you believe it may be unsafe.

REFUNDS:

If there is a problem with your order or you would like to discuss a refund, please contact our customer service team.

We will review your request and, where a refund or replacement is appropriate, deal with it in accordance with your statutory rights and our applicable terms.

Phone: 01908 310 222
Mobile: 07888 897482
Email: info@everfreshbutchers.co.uk
Online Contact Form: Contact Us – Everfresh Butchers