FAQs

FREQUENTLY ASKED QUESTIONS

WHERE DO YOU DELIVER?

LOCAL MILTON KEYNES DELIVERY

We offer same-day local delivery across the following Milton Keynes postcode areas:

MK1–MK17, MK19, MK43 and MK46.

• FREE delivery on orders over £49.99
• £4.99 delivery on orders under £49.99
• Order before 3pm for same-day delivery

Local orders are prepared, packed and delivered directly by the Everfresh Butchers team.

NATIONWIDE DELIVERY

We offer nationwide delivery using DPD.

Orders placed before 2pm Monday to Thursday are dispatched for next-day delivery.

Our normal nationwide delivery schedule is:

• Order Monday before 2pm → Delivery Tuesday
• Order Tuesday before 2pm → Delivery Wednesday
• Order Wednesday before 2pm → Delivery Thursday
• Order Thursday before 2pm → Delivery Friday

Orders placed after 2pm on Thursday through to Sunday are prepared and dispatched on Sunday for delivery on Monday.

Bank holidays and circumstances outside our control may affect normal dispatch and delivery schedules.

DO YOU OFFER SATURDAY DELIVERY?

Yes. Saturday delivery is available for an additional charge.

Where available, simply select the Saturday Delivery option at checkout.

Please ensure your order is placed within the required cut-off time for Saturday delivery.

HOW LONG DOES LOCAL DELIVERY TAKE?

Orders placed before 3pm for delivery within our eligible Milton Keynes postcode areas are normally delivered the same day.

Our local deliveries are generally made between 5pm and 7pm.

Orders placed after the same-day cut-off will be delivered on the next available local delivery day.

HOW MUCH DOES DELIVERY COST?

LOCAL DELIVERY

• Orders over £49.99 – FREE
• Orders under £49.99 – £4.99

NATIONWIDE DPD DELIVERY

Nationwide delivery costs £7.99 per consignment up to 15kg.

For orders weighing more than 15kg, an additional £0.30 per kg is charged.

Additional charges apply for Saturday delivery and will be shown at checkout.

HOW ARE FRESH, CHILLED AND FROZEN PRODUCTS PACKED?

We take extra care when preparing orders containing fresh, chilled and frozen food.

Products are securely packed with appropriate cooling materials to help keep them at a suitable temperature during transit.

When your order arrives, please unpack it promptly and place chilled and frozen products into suitable refrigeration or freezer storage.

CAN I TRACK MY DPD DELIVERY?

Yes.

Once your nationwide order has been dispatched, DPD will normally send tracking information by text message and/or email.

DPD will also provide an estimated delivery window, allowing you to track your order and make arrangements to receive it.

WHAT HAPPENS IF I'M NOT HOME FOR MY LOCAL DELIVERY?

Our local deliveries are generally made between 5pm and 7pm.

If you know you will not be available, please contact us as soon as possible so we can try to make suitable arrangements.

Call: 07888 897482
Email: info@everfreshbutchers.co.uk

WHAT HAPPENS IF I'M NOT HOME FOR MY DPD DELIVERY?

Orders containing fresh, chilled or frozen products should be received on the first delivery attempt.

DPD will normally provide tracking information and an estimated one-hour delivery window by text message and/or email.

It is the customer's responsibility to monitor the tracking information and make suitable arrangements for the delivery to be received.

If DPD attempts delivery correctly to the address provided but the delivery cannot be completed because nobody is available, the quality and safety of perishable products may be affected.

We cannot normally offer a refund for perishable products where a delivery has been attempted correctly but could not be completed because nobody was available to receive the order.

This does not affect your statutory rights if products are faulty, damaged, incorrectly supplied or not as described.

WHAT IF MY ORDER ARRIVES DAMAGED OR THERE IS A PROBLEM?

Please check your order as soon as possible after delivery.

If an item is damaged, missing, incorrect or you believe a perishable product has been affected during transit, please contact us as soon as possible.

Please provide:

• Your order number
• Details of the affected item
• Photographs of the product and packaging where appropriate

We will investigate the issue and provide an appropriate solution in accordance with our Refund and Returns Policy.

Please do not consume a perishable product if you believe it has arrived in an unsafe condition.

DO YOU OFFER CONTACT-FREE DELIVERY?

Yes.

If you require contact-free delivery, please leave appropriate delivery instructions when placing your order.

I'M LOOKING FOR A PARTICULAR PRODUCT BUT CAN'T FIND IT ONLINE. DO YOU STOCK IT?

We carry a large range of African, Caribbean, Asian and international groceries alongside fresh meat, poultry, fish and other products.

Try searching our website using the product name or brand.

If you still can't find what you're looking for, contact us at:

info@everfreshbutchers.co.uk

Our team will be happy to check availability for you.

CAN I COLLECT MY ORDER FROM THE STORE?

Yes. We offer FREE Click & Collect.

Orders placed during normal opening hours are normally ready approximately 2 hours after the order is placed.

Orders placed after 7pm can normally be collected from 11am the following day.

Please bring your order number or confirmation email when collecting your order.

CAN I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you need to change or cancel your order.

Fresh meat, fish and other perishable products may be cut, prepared or packed specifically for your order. Once preparation has started, we may not always be able to change or cancel it.

Orders that have already been dispatched cannot normally be cancelled.

CAN I ADD SOMETHING TO AN ORDER I'VE ALREADY PLACED?

Please contact us as soon as possible.

If your order has not yet been prepared or dispatched, we'll do our best to help.

Once preparation or dispatch has started, we may not be able to add additional products.

WHAT HAPPENS IF SOMETHING I ORDER IS OUT OF STOCK?

We work hard to keep our online stock information accurate, but occasionally a product may become unavailable after an order has been placed.

If this happens, we may contact you to discuss a suitable alternative or arrange a refund for the unavailable item.

WHY MIGHT THE WEIGHT OF FRESH MEAT OR FISH VARY SLIGHTLY?

Fresh meat, poultry and fish are natural products, so individual pieces can vary slightly in size and weight.

Where products are sold or prepared by weight, we aim to supply as close as reasonably possible to the quantity ordered.

CAN I HAVE MY MEAT OR FISH CUT OR PREPARED?

Yes, where preparation options are available.

Simply select your preferred cutting or preparation option on the product page before adding the item to your basket.

Available options vary depending on the product.

HOW DO I CONTACT EVERFRESH BUTCHERS?

If you need help with an order, delivery or product, please contact us:

Everfresh Butchers
6 Swinden Court
Heelands
Milton Keynes
MK13 7PN

Telephone: 01908 310 222
Mobile: 07888 897482
Email: info@everfreshbutchers.co.uk
Website: www.everfreshbutchers.co.uk